Support and reporting

Contact with
the right context.

Use the channel that keeps the relevant marketplace record attached to your request. It helps the right person understand what you need without moving private details into public spaces.

Start in the right place

Context first.
Answers follow.

For a published listing, sign in and use its private inquiry form. The seller and marketplace context remain connected to the conversation, without exposing private contact details in public fields.

Existing members can continue authorized conversations through Messages. Use the listing or review reporting control for a specific marketplace concern.

01 / Listing

Ask the seller directly.

Use the private inquiry on the published listing for questions about a bird, availability, or a potential exchange.

02 / Account

Continue an existing thread.

Open Messages to continue a conversation you are already authorized to access, or visit your account for member information.

03 / Concern

Report the record.

Use the report control attached to the relevant listing or review whenever possible so moderation can assess the correct context.

Keep sensitive details protected

Public pages are not
private mailboxes.

Do not send government identification, permit files, financial details, veterinary records, or precise private addresses through public content or ordinary messages.

For a general support request, use the form below. It creates a private moderation record and does not accept document uploads.


General support

Send a private support request.

Use a listing’s inquiry form for seller contact, its report control for marketplace safety concerns, and the brokerage intake for represented placements. This form is for account, technical, privacy, partnership, and other general support.

Do not submit passwords, payment details, government identification, permit files, veterinary records, or precise private addresses.